In the age of patient-centric healthcare, everyone—insurance companies, hospitals, physicians, and other care providers—has to compete on quality outcomes, cost efficiencies and agility to respond to rapidly evolving patient needs. Being able to deliver on these three criteria can make all the difference between being a progressive healthcare service or being unable to provide the level of care expected by patients today. To survive and thrive in an increasingly digital environment, healthcare companies have to do three things:
1. Transition operations to patient-first modes of working. Healthcare and services providers need to fundamentally reshape their culture to place the patient at the centre of all their operations. That involves orienting their systems and processes around patient needs, which can involve anything from e-billing to telemedicine to self-service portals that enable patients to remotely access care as needed.
2. Build business agility as a core competency. Healthcare organisations can no longer work in silos. They need to be able to exchange data and information with other services and organisations like insurance companies, supply chains, specialist facilities immediately. APIs, access control and standardisation of data management practices are key to enabling that agility.
3. Leverage vast amounts of data for analytics and operational efficiency. Healthcare providers need to have the capability to store, consolidate and access enormous amounts of data that can originate from many sources, including electronic medical records, medical imaging scanners, personnel information, payroll, procurement and IoT devices. This is essential for both analytics and operations, as well as unlocking efficiencies across the medical value chain.