Managed services incorporates a variety of industries, many of which are service intensive, delivering projects to customers governed by contracts through the use of both sub-contractors and employees. For more than 20 years we have been providing solutions to our customers across a range of industries. Our managed services solutions support both internal and external service providers that need comprehensive financial management, cost transparency, contract management, project management and customer management systems to improve their operational efficiency, understand their business at all levels and meet the needs of their customers and stakeholders.
Our solutions are particularly suitable for service organisations that do not wish to establish a dedicated IT team to manage their enterprise-wide system and that are engaged in any of the following:
As new technologies generate increasing demands for personalised services, organisations need to be able to more accurately predict and manage financial resources, and create streamlined systems to ensure information is accessible across decentralised entities. Our solutions can help improve access to information and the way it flows, including simplified and real-time reporting to meet operational and statutory requirements. TechnologyOne provides solutions that can be customised to suit an individual organisation’s unique needs in a cost-effective manner, with the built-in ability to integrate with your other software systems.
Our solutions are flexible and can be implemented to suit your business – this provides you with the security and knowledge that our systems will be able to keep up with your business needs as your organisation changes and grows. These solutions are designed from the ground up to deliver self-service capabilities to all levels of the organisation, integrate with Microsoft Office and business-specific applications and minimise dependencies on specialised IT resources. Our evolutionary approach to refreshing technology ensures our products stay current and support a long-term investment strategy. The end result being a low-risk, proven solution that focuses on delivering a high return on investment and low total cost of ownership while improving operational efficiency through ease-of-use, seamless integration, superior information management and transparency across the entire business.
Engineering, procurement and construction (EPC) services
Demand for EPC (Engineering, Procurement and Construction) services in the property development, building and resource sectors has increased as more organisations focus on their core business activities and look to experienced specialists to provide high quality, cost effective, lower risk services and skilled labour governed by contractual processes. To meet and exceed the expected levels of service and maintain a competitive edge, service providers must have absolute cost transparency, detailed margin analysis, comprehensive risk monitoring and superior operational systems that support contract, sub-contractor, project and customer management activities.
TechnologyOne solutions for EPC service providers are fully integrated across the core business management functions for contracts, projects, financials, assets, employees, sub-contractors, work, people, claims, purchasing, inventory, customers, stakeholders and reporting. Our solution suite is highly configurable and flexible to easily cater for the dynamic environment in which EPC service providers operate. With our solutions our customers can quickly identify problem areas that need addressing, costs that are not as expected or projects that need attention.
Building and construction
The building and construction industry is a highly competitive one with many challenges being presented through changing economic, political, regulatory and environmental demands. To stand above the pack, organisations must have a great insight into their own business operations and understand where there is potential to improve service delivery, reduce costs and bring focus onto projects in which they have a competitive advantage or are of strategic value to the company. Information capture and management is the key to a deep understanding of the business and TechnologyOne’s integrated solution for this sector supports this at all operational levels.
Property development
Commercial, residential and industrial property developers require complex and tightly controlled financial management. TechnologyOne’s solution for property developers meets this demand through its comprehensive, multi-dimensional financial transaction tracking and reporting. Our integrated project and contract management provides a total solution for property developers and when combined with our asset and customer management capabilities, ensures that we can meet the needs of organisations that not only develop property but also manage properties through tenancy and leasing agreements.
Entertainment, facilities management and events
Staging events, maintaining facilities such as stadiums, convention centres, theatres and buildings, managing customers and corporate processes place demands on the people and processes within the entertainment industry. Facilities managers must optimise their maintenance spend by implementing asset management plans that schedule proactive maintenance at the right time to avoid high cost, reactive repairs. For entertainment facilities, the added demands of event co-ordination, financing and cost tracking increases the complexity of the business processes involved. Our solutions provide asset management, project management, customer and event management along with a comprehensive financial and workforce management capability.
Membership management
Attracting and retaining members by providing valuable and unique services requires a deep understanding of the membership community, the changing demands and expectations of this community and the ability to respond quickly when needed. Our people-oriented solutions with integrated financial management help manage and track members through the complete lifecycle, easily supporting proactive behaviour to maximise retention and improve the service provided.
Corporate management
Large corporates have complex financial management and reporting needs. TechnologyOne’s integrated solutions for financials, budgeting, human resources, payroll, business reporting and business intelligence collect and collate information from disparate systems into a single point for complete, organisation wide financial transparency and reporting.
Media services
From advertising, broadcasting and music, to production services, we can help you meet the needs of a growing and diverse customer base. We work with organisations across the media services industries to help them meet the ongoing challenges they face in an ever-changing and highly competitive environment. Our suite of products helps them achieve consistency throughout their business, coordinating disparate systems and making sure that they provide the services their customers need – when they want it!
Managed Services
