Effectively manage external and internal stakeholder
relationships
Customers come in different shapes and sizes and can
include constituents, patients, students, tourists, suppliers, donors,
supporters, tenants, or passengers, and they all have needs, wants and demands.
All these types of customers can be considered as stakeholders. How do you therefore manage your stakeholders'
needs and interactions?
A Customer Relationship Management (CRM) system can
help. While TechnologyOne can provide you with a powerful and effective Customer
Relationship Management software solution, we understand CRM is not just about
technology.
Customer relationship management is a business strategy
to manage all your interactions with stakeholders, and is based on the
execution of well-developed processes, supported by people and technology.
We understand the strategic process of dealing with
stakeholders' needs and behaviours. TechnologyOne delivers a CRM software solution
that lets you easily organise, automate and synchronise business processes
around relationship-driven activities: from marketing, sales and
customer/constituent services, to interactions with agencies, suppliers,
contractors and internal departments. Above and beyond other CRM software, it
helps identify and optimise the leverage points throughout your network of
relationships.
Not a 'one size fits all' software solution
We have created a 'Vertical CRM' solution, designed to
address the challenges specific to the industries we service, with the
flexibility to be configured according to your unique requirements. TechnologyOne
CRM has been designed for sectors including local, state and federal
governments, education providers, community service and not-for-profit
organisations, as well as sales and service-focused organisations.
Get to know your customers
The TechnologyOne CRM solution is an effective tool to
drive your relationship management strategy, so you can easily:
-
Identify ideal stakeholders to grow
their loyalty
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Offer products and services that stakeholders
want
-
Increase return on promotions and
marketing programs
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Strengthen revenue pipelines and
identify trends
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Retain stakeholders and discover new
ones
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Decrease costs of acquiring new stakeholders
-
Reduce stakeholder management costs
-
Enhance communication and
collaboration internally and externally
-
Improve efficiency of all stakeholder
activities
-
Improve quality of support and
services
-
Improve business decision making
-
Improve effectiveness of stakeholder-facing
processes such as online transactions, grants or donations
Why choose TechnologyOne CRM?
TechnologyOne Customer Relationship Management (CRM)
has been designed to help manage all your stakeholder relationships. Delivering
a 360 degree view of each and every stakeholder, TechnologyOne CRM provides
organisation-wide control and intelligence relating to these relationships, as
well as being able to view information seamlessly from other TechnologyOne
solutions.
Other reasons to choose TechnologyOne CRM include:
-
TechnologyOne works closely with you
to identify your CRM strategy so we can deliver a solution that is truly
effective
-
The opportunity to leverage the
experience of our CRM experts via our design, implementation and support teams
-
A low risk investment utilising an
iterative implementation approach
-
Fast user uptake and user support because
it is intuitive and easy-to-use
-
Effective relationship management,
whatever your size, as TechnologyOne CRM is scaleable
-
You enjoy a strong return on investment
through these features
A focus on your industry
TechnologyOne's CRM solution is unique because it
continues to be developed in collaboration with key service-based industries. We build best practice into
the development of our solutions through a very tight loop of feedback and
enhancement by listening to customer needs and learning from their experience. Because of our ongoing collaboration with customers, we
deliver 'out of the box' solutions tailored to your industry, but still with
the flexibility to be configured according to your unique requirements.
Find out more about TechnologyOne solutions designed for:
Customer Relationship Management
